Privacy Policy

At Dundee Adventure Travel, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of personal information we collect, how it is used, and the measures we take to safeguard it when you visit our website and use our services.

1. Information We Collect

When you visit dundeeadventure.com or interact with our services, we may collect personal information you voluntarily provide. This may include:

Your name
Your email address
Your phone number
Booking and payment details
Travel preferences and requirements
Any other information you choose to provide through our contact forms, booking forms, or other means of communication

We may also automatically collect certain technical information, including your IP address, browser type, device information, and browsing activity on our website through cookies and similar technologies.

2. How We Use Your Information

We may use the information we collect from you in the following ways:

To process and manage your bookings and transactions
To respond to your inquiries and provide you with information about our services
To send you promotional emails, newsletters, or travel offers if you have opted in to receive them
To improve our website, services, and customer experience based on feedback and usage data
To comply with legal obligations and resolve disputes

3. Information Sharing

We may share your personal information with third-party Service Providers (tour operators, accommodation providers, transport companies) as necessary to fulfil your bookings. We may also share information with payment processors to complete transactions securely. We do not sell, trade, or otherwise transfer your personal information to external parties for marketing purposes without your explicit consent.

4. Data Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organisational measures to safeguard and secure the information we collect online to prevent unauthorised access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL technology.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6. Third-Party Links

Our website may contain links to third-party websites that we do not operate. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies. We encourage you to review the privacy policy of every site you visit.

7. Your Rights

Under the Australian Privacy Act 1988 and applicable privacy regulations, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information (subject to our legal obligations)
Opt out of receiving marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at [email protected].

By using our website, you consent to the terms of this Privacy Policy. This Privacy Policy was last updated in June 2026.