This Refund Policy applies to tours, experiences, vouchers, gift cards and other products purchased through the Dundee Adventure Travel website (“Online Purchases”).
Dundee Adventure Travel (“we”, “us”, “our”) acts as an intermediary and books products with third-party Service Providers. Service Provider Terms & Conditions also apply to your booking and may affect cancellations and refunds.
If you cancel an Online Purchase, the following applies:
In line with Service Provider policies, refunds may be limited or unavailable in certain situations, including (but not limited to):
Where a refund is possible, it will be assessed in accordance with the relevant Service Provider’s Terms & Conditions and any costs already incurred.
If we cancel a service due to unforeseen circumstances, we will endeavour to offer an alternative of equal value. If no alternative is available, we will issue a refund less a 10% administration fee, contingent on the amount refunded to us by the Service Provider.
Refunds for cancellations due to natural disasters, pandemics, or government-imposed travel restrictions will be subject to a 30% administrative fee, in addition to any fees charged by the Service Provider.
We strongly recommend purchasing comprehensive travel insurance to cover cancellations, medical emergencies, and unforeseen travel disruptions.
To request a cancellation or refund review, please contact us with your order number and the name/email used at checkout.
